Términos del servicio
Welcome to the website www.bayswimwear.com (hereinafter, the "Site"). Through it, you can access information about the products offered on it free of charge, purchase those products, view the available payment methods and means, schedule their delivery or pickup, and view the delivery and pickup methods and costs.
These terms and conditions (hereinafter, the "T&C") regulate access to and use of the Site by all its users, and apply regardless of the purpose of such use or access. These T&C cover all product sales made through the Site, as well as related services such as shipping. We invite you to read them carefully.
The T&C are without prejudice to any rights you may have under Law No. 19,496 and related regulations (collectively, the "Consumer Protection Law"). In cases where the Consumer Protection Law applies and there are contradictions between said law (in force at the time of purchase) and these T&Cs, the provision that is most favorable to you will prevail.
Simply accessing the Site does not impose any obligation on you with regard to the products offered on it. You will only incur obligations to the extent that you perform acts that unequivocally demonstrate your willingness to purchase the products offered on the Site in accordance with these T&Cs.
However, by using the Site, the T&Cs will apply to you and it will be understood that you accept them. All purchases you make through the Site, as well as any interactions you have with the Site operator, will be governed by the T&Cs. Consequently, if you do not agree with the T&Cs, we suggest that you do not use the Site.
The T&Cs have been prepared by the Site operator and constitute adhesion contracts for the purposes of the Consumer Protection Law.
If you notice any errors in the T&Cs or have suggestions for improving them, please let us know by using the contact form available on the website.
About the Site operator
The Site is operated by INVERSIONES BAY SPA, Tax ID No. 78.057.783-5, domiciled in the municipality of Lo Barnechea, Santiago, Chile (hereinafter, interchangeably, "BAY" or the "Company"). Whenever we refer to "us" in these T&Cs, we are referring to BAY.
All sales made on the Site are made directly by BAY and not by third parties.
Contact
We will respond to all your requests and queries regarding the use of the Site or purchases made on it in the "contact" section of the Site. You can also contact us via (insert link) and the following email address: CONTACT@BAYSWIMWEAR.COM
We will contact you at the email address you provided when making a purchase or registering as a user. If you have provided us with a phone number, we may also contact you by phone, text message, or WhatsApp at that number.
To facilitate customer service, we urge you to have the number assigned to the order or purchase that is the subject of the request or inquiry available.
About users of the Site
The Site is open to the public. However, the products offered on it are intended exclusively for "consumers," understood as "natural or legal persons who, by virtue of any onerous legal act, acquire, use, or enjoy, as final recipients, goods or services," with the clarification that "in no case may those who [...] should be understood as suppliers be considered consumers," all in accordance with the definitions provided by the Consumer Protection Law.
Consequently, if we detect or have reasonable grounds to believe that we are dealing with a user who wishes to use the Site to purchase with the intention of reselling in Chile or exporting the products offered on the Site, we may refuse or cancel the sale in question.
Likewise, the purchase of products and services through the Site may only be made by persons with the capacity to contract, and only persons of legal age with full capacity to enter into obligations may register on the Site. Otherwise, you must use the Site through your legal representative.
To use the Site or register on it on behalf of a legal entity, you must have sufficient power of attorney to use the Site and
be bound by these T&Cs and any others that apply to the transactions carried out in its context. You will be responsible for having such power of attorney.
As you fall within the scope of the Consumer Protection Law, you will enjoy the rights and protection conferred by those rules. In addition, you will at all times have the rights of information, rectification, and cancellation with respect to the personal data you have provided to BAY, in accordance with the provisions of Law No. 19,628.
For all purposes of these T&C, we will consider the user's address to be the one indicated when registering on the Site. If no address has been registered, the municipality where the user resides will be considered.
Registration and user account
We will need and request your email address and additional information (such as shipping address) to process purchases on the Site, but we do not require you to register and create a user account as a condition for doing so.
However, registering on the Site will allow you to access promotions and special offers, as well as better understand your preferences and interests in order to offer you a personalized experience tailored to them, and provide you with tools to manage your requests or orders and expedite the payment and delivery information process for shipments.
To register on the Site, you must create a username and password or secret key by completing the Site's registration form and providing additional information about yourself. You are responsible for ensuring that this information is accurate and up to date. Registration and creation of a user account is free of charge.
If you have a registered user account with Google or Facebook, you can log in using that account without having to create a new account with us.
You will be responsible for the use of your user account on the Site, which will be personal, unique, and non-transferable. In this context, you must protect the confidentiality of your registered password and take care of access to the computer or mobile device on which it is registered. If you suspect or become aware of unauthorized use of your account or password on the Site, you must notify us immediately using the contact form available at the following link
We may request additional information to that generally required when filling out the registration form, in order to verify the accuracy of the information provided to the
At the time of registration. If you do not provide the requested information in response to such a request, or if the additional information provided does not allow us to verify the above, we may refuse to register or use the account.
Furthermore, if there is evidence proving or reasonably suggesting that false or outdated information has been provided, that your account has been used by third parties, or that the Site has been used fraudulently or in a manner contrary to these T&Cs from your account, we may cancel purchase requests and/or suspend or cancel the account, without prejudice to the exercise of any legal action that may be applicable. In the event that the misuse of the account has involved payments to BAY, we will contact the user in question to coordinate the return of said money. For this purpose, we will use the personal information provided to us at the time of opening the account. In any of these circumstances, we will contact you and communicate the reasons and background supporting our decision via email.
You may change your user password as many times as you wish, in accordance with the procedure established on the Site.
If you wish to request the deletion of your user account, you can do so using the contact form available at the following link (insert link).
In accordance with section 4 above, only those who are of legal age and have full legal capacity may register on the Site.
Electronic communications
After registering on the Site, you may periodically receive, preferably via email, promotional or advertising communications relating to the Site and the products offered on it.
All promotional or advertising communications that we send you electronically will bear the identity of the brand associated with the Site or another brand of products distributed by BAY as the sender, and the subject line will detail what it refers to. In addition, it will include a link so that the recipient, if they wish, can request the suspension of such mailings and print a receipt of the request. This will stop messages being sent to anyone who has requested it.
We may also contact you at the email address or phone number you have registered on the Site (via calls, WhatsApp, or SMS) in order to execute
the purchases you have made on the Site and/or coordinate whatever is necessary for that purpose.
If you purchased a product through the Site and selected "home delivery" as the delivery method, the carrier responsible for the delivery may contact you to ensure that your order is delivered to the right place and within the established time frame.
Procedure for purchasing on the Site
To make purchases or contract services on this Site, you must follow these steps:
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Select the products you are interested in and add them to the "Cart" or "Shopping Cart."
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Go to the Shopping Cart summary section, review the details of the items selected and added to it, accept these T&Cs, and click "Checkout."
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If you are registered on the Site, enter your email address. If you are not yet registered on the Site, simply enter your email address, full name, telephone number, and tax identification number.
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Select the shipping method.
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Select the delivery time and associated cost from the options offered for the method and delivery point in question.
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Indicate the name of the person who will pick up or receive the product.
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Select the payment method. If you have a valid gift card, you can apply it to the price and use it as a payment method by entering the associated code.
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At any time prior to payment, you can enter a discount coupon, which will automatically be reflected in the sale price of the products added to the Shopping Cart.
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Enter the purchase request or confirmation. Once this is done, a description of the product or service will be displayed on the screen, along with its price, the estimated delivery date or availability for pickup according to the selected shipping method, the shipping cost (if applicable), the payment method, the total value of the transaction, and the other conditions of purchase, as well as a unique purchase number purchase, which can be used to track it. In any case, we will send this information to you via email to the address you have provided or have registered, which you can print and/or save.
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For your security, during the previous step, the purchase will automatically go through a process to confirm the availability of the products, validity, and credit limit of the selected payment method.
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Once the above condition has been successfully met, the payment method will be charged.
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Subsequently, the proof of purchase will be sent to you, along with a copy of your contract and the respective receipt(s) or invoice(s) in electronic or physical format, and the order will be shipped according to the shipping method you have selected.
If, due to extraordinary circumstances (such as a warning of faults or deterioration when preparing the package for shipment), the availability of a product is affected even after the above process has been completed, we will contact you to find alternatives and eventually refund the price of the product in question.
Means of payment
The price of products purchased on the Site can only be paid using the following methods:
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Debit cards accepted by the Redcompra system.
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Visa, Mastercard, Magna, American Express, and Diners Club International credit cards issued in Chile. Card payments will be made through Webpay or Mercado Pago, depending on the cards with which each of them operates. Webpay and Mercado Pago are electronic payment systems that automatically charge users' cards or bank accounts quickly and securely. You can find more information about them at www.webpay.cl and www.mercadopago.cl.
The use of the aforementioned cards and any credit transactions that may result from this shall be subject to the terms governing the relationship between you and your issuer and/or operator.
If, for any reason, a purchase is canceled and payment has been made by any of these means, the refund of the price will be subject to the rules that you have agreed upon with the respective card issuer.
Delivery of the products
When purchasing products on the Site, you can choose between delivery to an address within our coverage area or pickup at designated locations. Whichever option you choose, you can always track the status of your delivery or shipment through our "Track Your Purchase" portal, which you can access at the following link Likewise, if applicable, you may always file complaints for delays or errors in the delivery of products purchased on this site through the communication channels described at
a) Shipping
If you choose delivery, you must indicate the delivery address and choose from the different delivery options we offer through the Site. We will indicate the different delivery options prior to confirmation and payment of the products, but you can also find out about delivery costs and coverage area at the following (insert link). Please note that we do not deliver to PO boxes. mail or abroad abroad.
If the products are stored in different locations, they may be shipped separately, according to the options you have chosen. However, even if your purchase involves several products, we will present you with a single total cost from shipping associated with the totality of your purchase.
You will always have access to the total shipping cost of your order before confirming the purchase and proceed to payment.
The shipment will be made within the time frame, schedule, and according to the conditions selected, and to the shipping address provided, all at the time of confirming your purchase. The shipping address information cannot be modified
once once confirmed the purchase
You must provide us with complete and accurate information regarding the shipping address and location, otherwise the delivery of your products may be affected.
Products must be received by an adult who, at the request of the delivery person, must provide their details and record any observations regarding the conditions at that they receive the product.
We invite you to review the products received and verify that they correspond to what you actually purchased and that they are in the condition offered, before accepting them.
If it is not possible to deliver the shipped products due to errors or deficiencies in the address or contact information you have provided us, or due to logistical impossibility of making the delivery to that location, we will contact you to define a new delivery location and time. If you wish to make a correction in order to reactivate the delivery of your product, we invite you to contact us via our contact form available at the following link (insert link) to find a solution.
We currently work with Correos de Chile, ChileExpress, Shipit, and Starken to ship products purchased through the Site. The specific company that ships the products you purchase will be chosen by us and will depend on the geographical area where your shipping address is located and the type of shipping you have selected (express or non-express, for example). example).
Your rights when purchasing through the Site.
You have all the rights granted to you by the Consumer Protection Law
, including the right of withdrawal and the legal guarantee.
If for any reason the conditions or rights recognized on the Site or in these T&Cs are less favorable to you than those to which you are entitled by law, the latter shall prevail. the established in them.
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Right of right of first refusal
You may withdraw from a purchase made through the Site and request a refund of the total price paid for the products purchased (this does not include shipping costs), without cause, within 10 days of receiving the product. Only if BAY has not sent you written confirmation of your purchase through the Site will this period be extended to 90 days.
Exceptionally, you may not withdraw from purchases made on the Site when the product, due to its nature (i) cannot be returned or may deteriorate or expire quickly; (ii) has been made to the consumer's specifications; or (iii) is a product for personal use.
To exercise this right of withdrawal, you must return the product in good condition, with all the original packaging elements, such as labels, warranty certificates, user manuals, boxes, and protective elements.
Without prejudice to the provisions of Article 3 bis of the Consumer Rights Protection Law, you may exercise your right of withdrawal exclusively for products purchased through the Site. To do so, we offer two methods. The first is to go in person to any store of the brand corresponding to the product purchased online, presenting one or more documents proving the purchase on the Site, such as the order number, a copy of the confirmation email, the receipt, or the shipping guide.
The second method is to exercise your right of withdrawal on the Site, returning the product via Correos Chile.
To carry out this process you must:
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Go to the website and log in with the same email address used to register. the purchase.
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Once you have logged in to , go to the "My Account" section.
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Go to "Orders" and select the option "Make a change or return" for the order that you return return.
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This will redirect you to the "Exchanges and Returns" page, where you must select the "manage" option for the product(s) you wish to return. Once you have completed the information, click "send."
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Once you have done this, you will receive a PDF file in your email with the "Exchange and Return Form" for each product. You can present this document in physical form or digital.
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Once you have received the file with the "Exchange and Return Form," you must go to a Correos Chile/SHIPIT branch to deliver the product(s) you wish to return. There, you must present the document mentioned in the previous point.
This action will not incur cost to you.
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The product(s) will take up to 10 business days to arrive at our distribution center , and we will process the refund as soon as possible .
If, upon receipt of the product, it is not in good condition and does not contain all the original packaging elements, our customer service team will contact you at the phone number or email address registered or provided during the purchase process to notify you of the situation and coordinate the reshipment of the product.
To avoid confusion and unwanted charges, please complete the process through SHIPIT as described. BAY will not reimburse the cost of shipping and handling if you return the product through another shipping and delivery company.
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Exchanges
You may request and make changes to the products you have purchased through the Site. Unlike and without prejudice to your right of withdrawal, this is a right that BAY grants you in addition to that provided for by law, and does not consist of withdrawal from the contract and a refund, but rather the exchange of one product for another. Requests for exchanges through the Site only allow you to exchange one product for another of a different size. However, you may request an exchange for other products from a different color or model at the store.
Your right to exchange products purchased on the Site will apply in the situations and in accordance with the terms and conditions set out in our Exchange and Returns Policy, which can be found at the following link (INSERT LINK).
Your right to exchange does not replace or limit your legal warranty rights in any way.
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Warranty warranty
If a product you have purchased through the Site is faulty or defective, you may freely choose between: (i) free repair, or (ii) exchange upon return, or (iii) refund of the amount paid. Exceptionally, this right shall not apply when the fault or defect is attributable to you. For this reason, we have the right to inspect the product to verify the origin of the failure or defect in question.
With regard to exercising this right, please note that:
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As a general rule, it must be exercised within 6 months of
the date on which it was received. However, in the case of exercising the right to a refund of the amount paid, the period is counted from the date of issue of the respective receipt or invoice;
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If the product has a manufacturer's warranty for a period longer than the general period of 6 months, this longer period shall apply.
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If the product is perishable or naturally intended to be used or
consumed within a short period of time, the return period will be that printed on the product or its packaging or, failing that, will be 7 days.
These periods may be suspended in accordance with the provisions of the law.
For the purposes of the legal warranty of the products we sell on the Site, a fault or defect shall be considered to exist:
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When products subject to mandatory safety or quality standards do not meet the corresponding specifications;
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When the materials, parts, pieces, elements, substances, or ingredients that constitute or are part of the products do not correspond to their specifications or to the information on their labeling;
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If any product, due to deficiencies in manufacturing, processing, materials, parts, pieces, elements, substances, ingredients, structure, quality, or sanitary conditions, as applicable, is not entirely suitable for the use or consumption for which it is intended or as indicated in its advertising;
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When we have agreed with you that the products covered by the contract must meet certain specifications and this does not occur;
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When, after the warranty has been enforced for the first time and the corresponding technical service has been provided, the defects that render the product unfit for the use or consumption referred to in section 3) remain. Notwithstanding the foregoing, it will not be necessary to enforce the voluntary warranty granted by BAY, if any, in order to exercise the legal warranty. In this event, you may choose between replacement of the product or a refund of the amount paid. This right shall remain in force in the event of a defect other than that which was the subject of the technical service, or if the same defect reappears, within the periods in which the legal warranty must be exercised; and
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When the product has defects or hidden flaws that make it impossible to use for its intended purpose.
For the purposes of the legal warranty, a product sold as a whole shall be considered a single product, even if it consists of different units, parts, pieces, or modules, regardless of whether or not these can be used independently of each other. Notwithstanding the foregoing, in the case of replacement, this may be carried out with respect to a unit, part, piece, or module, provided that it is replaced with one that is identical to the one being replaced.
In the case of products that have been reported as imperfect, used, repaired, opened, second choice, remanufactured, with some deficiency, or in whose manufacture or production used parts or components have been used, among others, which are purchased in that condition at a reduced price, no exchange or shipment to technical service will be possible, nor will the product be returned for reasons of legal warranty.
You may exercise the legal warranty by contacting us through the means indicated on our website.
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Right to compensation
The rights of withdrawal, exchange, and legal guarantees are without prejudice to the right to compensation that may correspond to by virtue of the law.
Return of money
When a refund or restitution of money is due for any of the reasons described above, it will be returned through the same means of payment used in the purchase and the place where it was made. Consequently, the time frame for refunds depends on the means of payment used.
All deadlines will be counted from the date of issue of the credit note, or the legally corresponding document, which in turn will occur after receipt of the returned product. However, we will be responsible for ensuring that these deadlines
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Credit card: the refund will be made as a credit to the card in question. If this card was used through Mercado Pago, and crediting it is not possible, the credit will be made to your account with that institution. The refund period will depend on the processing times of the card operator or Mercado Pago, as applicable. For payments made through Transbank (in stores) and Webpay (on the Website), the refund will take a maximum of 5 business days. For purchases paid through Mercado Pago, the refund will take a maximum of of 5 business business banking days.
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Debit cards or cash: if the refund is requested at the cash register of one of our stores, we will issue it in cash if there is cash available at the register, or, if not, by deposit into the bank account you provide us or credit to your Mercado Pago account, if applicable. If the refund is requested through the Website, it will be made by deposit into the account you provide us or by credit to your Mercado Pago account, as applicable. Refunds by bank account deposit will be made within a maximum of 5 banking business days. In the case of purchases paid through Mercado Pago, the refund will delay no more than 5 days business banking days.
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Gift cards: This payment method does not allow cash refunds. Instead, refunds will be issued in the form of a new gift card so that you can make another purchase on the Site. This gift card will be sent by email to the address registered for the User who made the original purchase.
You must request proof of the credit note, as it will be used to track of said refund of .
For better tracking of the corresponding refund, we invite you to review your unbilled transactions or your respective account statement once the corresponding period has elapsed, and thus verify that the refund has been effectively made.
Validity of prices and conditions reported on the Site regarding products
The prices at which the products are displayed on the Site include value added tax. However, they do not include transportation and shipping costs, which are reported within the context of the purchase process once you have selected the delivery method from delivery and the address from shipping.
Any changes to the information published on this Site, including those relating to products, prices, stock, promotions and offers, and general conditions, shall not apply to purchase orders submitted prior to such changes. In effect, a change in the conditions reported on the Site will only take effect for purchase orders made after said change, so as not to affect your consumer rights. In the case of exercising the right to exchange, the conditions existing at the time of the original purchase will apply. of your product.
Subject to the above, our Site is constantly changing, and both the price and other conditions associated with our products are subject to change.
Offers and promotions
The promotions offered on the Site will not necessarily be the same as those offered through other sales channels. Details of current promotions can be found at (insert link)
In promotions consisting of the free or lower-cost delivery of a product for the purchase of another, the delivery of the item that is delivered free of charge or at a reduced price will be made to the same place as the product purchased
purchased, unless you request, when accepting the promotion or offer, that the products be sent to different addresses, in which case you must pay the shipping costs of both products.
You may not participate in these promotions without purchasing all the products included in them
Offers or promotions may be limited to a maximum number of units or products per customer, in which case you will be informed of this on the Website when the terms and conditions of such offers or promotions are made available to you.
Trademarks Trademarks intellectual intellectual and property
All trademarks of the products offered on the Site and their respective logos are owned by BAY or used by it under exclusive license for Chile, and are protected by applicable Chilean and international regulations in materia de propiedad industrial e intelectual.
Likewise, all content included on the Site, including text, graphic material, logos other than those of the brands, button icons, source codes, images, audio clips, digital downloads, and data compilations, are the property of the Company and/or the owners of the respective brands, and/or the content providers, and are protected by Chilean and international laws on intellectual .
These assets may not be copied for distribution or commercial use, nor may they be modified or used in other sites.
None of the above assets may be used in connection with any product or service that may cause confusion among customers or in any manner that discredits or disparages BAY or the owners of the trademarks displayed on the Site.
No product, image, or sound may be reproduced, duplicated, copied, sold, resold, visited, or exploited for any purpose, in whole or in part, without the written consent of BAY. written prior of the Company.
Nor may you frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company without its prior written consent. You may not use meta tags or any other "hidden text" that uses the name or trademarks of the Company without its prior written authorization. Misuse of this site or these trademarks, licenses, or patents is prohibited. The foregoing is without prejudice to the exceptions expressly indicated in the law.
Policy security security
We will take reasonable and prudent measures, in accordance with industry standards, to safeguard the security of the data you have provided us and the password secret of the user that has registered.
In the event of changes in the information registered on the Site, or in the event of any irregularity in transactions related to consumer identification or payment methods, or simply as a measure to protect your identity, our executives may contact you by telephone or email in order to verify the data and attempt to prevent possible fraud.
In these circumstances, if we are unable to contact you within 72 hours, for your own safety, we will not confirm the purchase request made
on the Site, which we will inform you of by telephone or email. Proof of the steps taken to contact you and confirm the transaction will be available at the Company's offices for 30 days so that you can confirm the purchase order. You may request this proof by telephone or email, providing sufficient information to corroborate your identity.
Policy Privacy and and processing of data processing
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Collection, storage and use of personal Our intention is to offer you the products that best suit your needs.
Our intention is to offer you the products that best suit your needs. To do this, we need to collect, store, and process certain personal data .
Our Privacy Policy explains what data we collect, how we collect it, and other information about how we process your personal data and that of users of the Site in general. You can access our Privacy Policy by clicking here on the following (insert link).
By accepting this document, you also accept our Privacy Policy and its application with respect to the personal data you provide us when purchasing products and using the Site. However, we will only use your personal data for the purposes authorized in these T&Cs, always in accordance with the terms of our Privacy Policy. In addition, we will protect your data in accordance with the provisions of the legislation in force and the indicated in the section 15 above. "Personal data" is understood to be data concerning natural persons, such as their name, tax identification number, address, telephone number, email address, geolocation data, use and visit of the website, browsing history, and purchasing habits, among others.
By giving your consent when you accept these Terms and Conditions and the Privacy Policy, we will be entitled and authorized to process your personal data, and will be empowered to:
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Manage the execution of the contract(s) you enter into with us, in which context we will use your personal data to:
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Respond to your inquiries, complaints, requests, etc.
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Contact you to provide you with information about the products and services we offer and, in general, to manage queries, requests, and complaints related to them.
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Marketing purposes, for which we may create a user profile (individual or aggregate) using predictive models or not, and thus improve the products marketed or services offered through the Site and; being able to send you offers, promotions, and advertisements for products and services that are preferred by customers in general, or by you as a user in particular, and invite you to participate in contests that we organize.
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Analyze and prepare statistical studies on your consumer interests and purchasing habits and, in general terms, on matters relevant to the preparation of studies from market or campaigns from marketing own or from third parties.
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Develop commercial actions, including after-sales services, of a general nature or directed personally to you or other specific users, aimed at improving your customer experience, informing you, for example, about the status of your shipments or events related to the exchange or purchase of products on the Site, automatically completing the necessary documents to carry out your transactions on the Site, conducting satisfaction surveys, update campaigns of Personal Data .
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To contact you through both physical and digital communication channels.
remote (letter, call center, email, social networks such as Facebook, or text messages via SMS, website or app, WhatsApp or other similar platforms), to the cell phone number you have registered or any other contact information you have provided, in order to send you information related to the purposes described in this section.
- Use your personal data of a commercial nature to implement security protocols and to prevent and detect misleading, fraudulent, or criminal use of the Company's systems and facilities, in order to protect our legitimate interests and those those our customers.
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We will also collect biometric and geolocation personal data through handwriting and signature digitization devices and other biometric readers, or fingerprint scanners, security cameras, among others that may be implemented, and which will be timely and duly reported, and/or through technology that allows locating your location, to object of:
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Automatically complete the documents necessary to purchase or redeem products or services at the Site.
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Prevent and detect deceptive, fraudulent, or criminal uses of the Company's systems and facilities, which is necessary to protect the legitimate interests of the Company and of its respective customers.
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Create an individual or aggregate profile based on your purchasing preferences, and/or product exchanges, and/or visits to the Company's stores, and/or Internet browsing, as well as the frequency and times at which you usually do so.
The personal data we collect will only be processed for as long as it is necessary to fulfill the purposes for which it was provided, except when it is necessary to keep it for periods of time that go beyond this term due to regulatory provisions, in which case it will be kept for the period indicated indicated by regulation.
You may revoke your authorization to process your personal data at any time, although in such cases you may not be able to continue using some or all of the services offered by the Company. You have the right to be informed about your personal data that has been collected and to exercise your rights of rectification, cancellation, opposition, and all other rights conferred by the Law No. 19.628 on Protection of the Privacy .
You may always request the suspension of promotional or advertising communications, in accordance with the provisions of Article 28 B of the Law of Protection to .
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Use of Cookies
By accepting these Terms and Conditions, you authorize us to use cookies and similar technologies to personalize and improve your customer experience and send you relevant online advertising under the following terms. However, if you do not have an account on the Site, will remain anonymous during your visit .
Cookies are small text files containing a unique identifier that are stored on the computer or mobile device through which you access the Site, so that it can be recognized each time you visit it.
You may choose to disable some or all of the cookies used by the Company at any time. However, this may restrict your use of the Site and limit your experience on it, as certain features, such as "my cart" and order acceptance, may not work if cookies are disabled.
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Experience and optimization of the Site
To improve your experience on the Site, we have integrated tools and systems that analyze how you navigate and use it, as well as how you interact with us through it. These tools allow us to keep track of such behavior and interaction, enabling us to evaluate and optimize the design of the Site for you and the rest of our customers.
By using the Site, you consent to our use of such tools, to our keeping the corresponding records and analyzing them in light of the other data and information we have about you, as well as to the use of such resources to the optimization the Site.
Other websites web
The Site may contain links that provide access to other websites on the World Wide Web, the Internet, or other sources of information, through links, banners, or any other means. device available on the network. Please note that we have included links to such sites or locations solely for your convenience and ease of reference. These sites are not under our administration or control, and we therefore assume no responsibility for their content, or for the use that you may make of them.
Responsibility
Despite our efforts to provide you with the best service and experience on the Site, it is possible that this may be affected by events beyond our control. In this context, we are not liable for fortuitous events or events of force majeure, acts of unrelated third parties with whom we have no contractual links, or events caused by the user themselves or attributable to the user.
have contractual links, nor events caused by the user themselves or that are attributable to them.
Applicable law Applicable and jurisdiction
These T&Cs, the use of the Site, and any purchases made on it are subject to and governed by the laws of the Republic of Chile, in particular the Consumer Protection Act and other applicable . You may always bring a claim before the competent court, in accordance with the provisions of the Law of Consumer Protection to .
Validity of these Terms and Conditions
These T&Cs may be updated from time to time. However, these T&Cs shall not be deemed to be incorporated into contracts that have been entered into previously to their modification.
This version was updated on 09/01/2025.